Head of COVID Claims

Chrissie started working at EML in 2012 as a Claims Assistant and during the last 10 years has moved to a leadership role as Head of COVID Claims.

In 2021 she received the Outstanding Leadership Award at the EML National Excellence Awards for her outstanding efforts.

What does your current job entail at EML?
As the Head of COVID Claims I am responsible for the success of the COVID Claims Team. My day-to-day involves working alongside our fantastic leadership team to ensure we meet our required objectives and to develop our team to become great Case Managers.

How would you describe the culture at EML?
High performance fun! We choose to show up each day in a way that is respectful and supportive of each other. We challenge the status quo to get great outcomes and the team are always willing to go the extra mile. We also love to have fun and celebrate the wins along the way.

How do you live the EML Way and what does it mean to you?
The EML way encompasses everything I have loved about working at EML. From how we interact internally, to the determination to do the best we can for our customers. I often talk about the EML Family and the EML way to me breaks down our day-to-day actions that gives our culture this feeling.


Team Leader

Steven enjoys bringing out the best in others, especially when it’s his own team. Within two years he has played a vital role in guiding his team to achieve great outcomes in their Claims portfolio.

What does your current job entail at EML?
My current role with EML is a Team Leader in our Recovering Independence segment. My job entails managing a team of eight Case Management Specialists to assist in their management of their claims portfolio.

What do you enjoy most about working at EML?
Working with an amazing team of people who support and encourage one another to create a very positive and enjoyable work environment.

What is your proudest achievement to date working at EML?
Winning the National Award in 2021 for Living Our Values and Demonstrating the EML Way. It was such a surprise and an incredible honour to be nominated and to take home the award amongst an amazing field of candidates was a truly humbling experience!



Manager, Recovering Independence

What does your current job entail at EML?
I’m currently a Manager in Recovering Independence, with five teams reporting to me. Through the course of any given day I work closely with my leaders to ensure we’re overcoming barriers and roadblocks to achieve the results that we need to while maintaining the right balance of fun, enjoyment and fulfillment in our team environment. All working towards our purpose of helping workers get their life back.

What do you enjoy most about working at EML?
The culture and people. The EML Way and our values underpin this and set the foundation for our team environment, there is always someone there to have a laugh with and to support you through any challenges you may face. I’ve made lifelong friends as part of this journey and it’s the working relationships I have made over the last 10 years that have grounded me at EML.

What would you say to someone looking to join the team at EML?
I made the decision to apply for a role at EML just over 10 years ago when someone recommended it to me. At the time I thought it was a short-term role while I figured out what I wanted to do long term and I have not looked back. You are joining both an industry and an employer which ticks all the boxes from support and development to culture and a strong reputation for both people and performance. I would highly recommend it to anyone who is passionate about our purpose.